24/7 Managed IT Excellence Center
Unlock your business potential with our IT Excellence Center. 24/7/365 support in English/French, proactive monitoring, integrated cybersecurity SOC. Guaranteed SLAs: <15min critical response, 4h resolution. Proven -46% IT costs. Local Morocco expertise + French-speaking Africa coverage. Ideal for banks, telecoms and critical enterprises.
Full description
Your outsourced IT department: 24/7 expertise, guaranteed peace of mind
In a context where 75% of Moroccan companies struggle to recruit qualified IT experts and cyberattacks have increased by 20% in Africa, ECINTELLIGENCE revolutionizes IT support with its Managed Excellence Center. More than just support, we become your strategic IT department, available 24/7/365.
📊 The urgency of managed support in Africa
- Average cost of a cyberattack: $4.88M in 2024 (+10% vs 2023)
- Critical IT shortage: 76% of companies can't find experts
- Africa MSP market: +8.2% CAGR through 2030
- Morocco ranks 97th globally in cybersecurity (ITU 2024)
- Average downtime: 23h/year = 1M MAD losses for SME
→ Reactive support is no longer enough, switch to proactive management
🛡️ Our revolutionary approach: Complete IT-as-a-Service
🔍 Proactive Monitoring
- ✓ 24/7/365 surveillance
- ✓ 1000+ real-time metrics
- ✓ 95% incident prevention
- ✓ AI auto-remediation
🛡️ Cybersecurity SOC
- ✓ Real-time threat detection
- ✓ Response team <30min
- ✓ Africa threat intelligence
- ✓ BAM/CNDP compliance
📞 Multichannel Helpdesk
- ✓ FR/AR/EN support
- ✓ Wait time <3min
- ✓ Smart ticketing
- ✓ Self-service portal
🔧 Preventive Maintenance
- ✓ Auto patch management
- ✓ Capacity planning
- ✓ Performance tuning
- ✓ Complete documentation
⚡ Guaranteed SLAs: Performance as commitment
Our contractual commitments
| Priority | Response Time | Resolution Time | Availability |
|---|---|---|---|
| 🔴 Critical (P1) | 15 minutes | 4 hours | 99.9% |
| 🟠 Urgent (P2) | 30 minutes | 8 hours | 99.5% |
| 🟡 Normal (P3) | 2 hours | 24 hours | 99% |
| 🟢 Low (P4) | 8 hours | 48 hours | 98% |
⚠️ Automatic penalties for non-compliance: service credit up to 25% of monthly invoice
🏦 Adapted sectoral solutions
Banking & Finance Sector
- PCI-DSS Monitoring: Real-time compliance, automatic BAM reports
- Dedicated finance SOC: Fraud detection, SWIFT protection
- Core Banking support: T24, Flexcube expertise, certified teams
- Banking DR/BCP: RTO <1h, RPO <15min guaranteed
Clients: 3 of top 10 Moroccan banks
Telecoms & Media
- 24/7 NOC: Network supervision, guaranteed QoS
- BSS/OSS support: Billing, provisioning expertise
- CDN monitoring: Real-time streaming performance
- Capacity planning: Traffic forecasting, auto scalability
Clients: Tier-1 operators Africa
Healthcare & Pharma
- PACS/HIS support: 99.99% medical imaging availability
- Healthcare compliance: HIPAA ready, complete traceability
- Medical IoT: Connected equipment monitoring
- Critical 24/7 support: Emergency rooms, operating theaters
Clients: CHU, leading private clinics
💡 Technologies & Managed stack
Multi-environment expertise
AWS, Azure, GCP, OCI
VMware, OpenStack, Kubernetes
Oracle, MySQL, PostgreSQL, MongoDB
Palo Alto, Fortinet, Check Point
Zabbix, Prometheus, ELK Stack
Ansible, Terraform, Jenkins
📈 Proven ROI: The numbers speak
Cost reduction
-46%
Average savings on total IT costs
Source: ECINTELLIGENCE client study 2024Uptime improvement
99.95%
Average infrastructure availability
26min downtime/year vs 23h market average🌍 Unique regional coverage
ECINTELLIGENCE presence in Africa
Casablanca HQ
Main NOC/SOC
150+ experts
Abidjan office
WAEMU support
30+ experts
Strategic partner
ECOWAS coverage
Local support
R&D center
AI/ML expertise
20+ engineers
🎯 Structured onboarding process
Go-live in 30 days flat
Complete infrastructure audit, risk identification, process mapping
Target architecture, custom runbooks, SLA definition
Monitoring tools deployment, systems integration, alerts configuration
Progressive transition, team training, SLA validation
💰 Flexible pricing models
ESSENTIAL
15K MAD/month
- ✓ 8x5 local support
- ✓ Basic monitoring
- ✓ Standard SLA
- ✓ Up to 50 devices
Ideal for SMEs
PROFESSIONAL
35K MAD/month
- ✓ 24x7 support
- ✓ Cybersecurity SOC
- ✓ Priority SLAs
- ✓ Up to 200 devices
- ✓ Dedicated manager
Ideal for mid-market
ENTERPRISE
Custom
- ✓ 24x7x365 support
- ✓ Dedicated SOC/NOC
- ✓ Custom SLAs
- ✓ Unlimited devices
- ✓ Dedicated team
- ✓ On-site if required
Large enterprises
📊 Success Story: Leading banking group
"With 500+ branches and 24/7 critical systems, we couldn't afford any downtime. ECINTELLIGENCE transformed our IT: -78% incidents, -52% costs, and above all, total peace of mind. Their SOC thwarted 3 major attacks this year."
- CIO, Top 3 Moroccan Bank
500+ sites • 10,000+ users • Zero major downtime in 2 years
🚀 Why ECINTELLIGENCE?
- Morocco's MSP leader: 15+ years experience, 600+ active clients
- Global certifications: ISO 27001, SOC 2, Gold partners major vendors
- Expert local team: 150+ certified engineers based in Morocco
- Robust infrastructure: 2 NOC/SOC, Tier III datacenters, total redundancy
- Multilingual support: French, Arabic, English, Spanish
- AI-First approach: Advanced automation, predictive, auto-remediation
🎯 Commit to operational excellence
⏰ Limited discovery offer
1st month at -50% for any annual contract
+ FREE infrastructure audit (50K MAD value)
✓ Complete IT assessment
✓ Vulnerability report
✓ Costed improvement plan
✓ 30-day POC no commitment
Offer valid until 31/03/2025 • Maximum 10 companies
ECINTELLIGENCE - Your trusted outsourced IT department
IT peace of mind, 24 hours a day, 365 days a year
Key points
- Tailor-made solution adapted to your needs
- 24/7 technical support
- Cutting-edge and certified technologies
- Team of certified experts
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